Search your questions here.

Please place and complete check out process of your orders by Nov 15 to ensure your orders arrive in time for Christmas Day.  In previous years unprecedented volumes and winter weather conditions have caused unexpected delays in some areas across the holiday season. We will do our best to ensure your items are delivered in time, however, some delays may occur which are beyond our control.

In the few week leading up to Christmas and across the holiday period due to the number of items in transit through the logistics networks, the delivery status may take couple more days to update online.  Updating frequency of tracking status may be varied depending on carrier.  

Charmerry is a global eCommerce team that provides the best experience on the Internet for Shopping. We believe buying on the internet should be a pleasant experience. (For more details, please check on About Us.) 

Yes. Please refers to our Customer Reviews page.

All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and carrier process the orders, which takes additional 1-2 days. A shipment confirmation email will be send to our customer once the order shipped. (For more details, please check on our Shipping & Delivery.) 

To cancel any orders that are made and completed, please contact us for the cancellation request as soon as possible before they are dispatched. Our customer team will be happy to assist with the cancellation. If the order has already entered the dispatch process, the cancellation won't be available. It will otherwise be processed as return & refund.

Please contact us and leave a message. Be sure to include a detailed description of the issue. We will look into it and respond to you.

A review request email will be sent to our customers couples weeks after purchased.  You may simply follow the instruction through this email and click on the item you like to review.  You are able to share us your thoughts and post your product experience photos there.  

For other questions, suggestions, or comments, you are more than welcome to contact us and leave us a message.  Charmerry values your feedback and would love to hear from you.

Charmerry Registered Customers:

1. Log in to Charmerry with your registered email account. 
2. Select the order you want to track.
   
3. Click on "Track" icon beside tracking number.

Or, you can keep your tracking number and track it here:

Charmerry ships to more than 70 countries and territories. The list below provides all countries and territories where Charmerry ships. (For more details, please check on our Shipping & Delivery.) 

Note:

• International orders may be subject to customs clearance procedures that can cause delays in delivery.
• Please also note that your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
• In certain cases we'll combine items from multiple orders into a single package. However, we'll never charge you more for shipping than the amount that was originally quoted to you at the time you placed the order.
• If the estimated delivery date for your package has passed and your tracking information hasn't changed, please allow an additional day or two for the package to be delivered. Usually packages arrive on or shortly after the estimated delivery date.
• Orders made during promotional periods and special events may have longer shipping times.
• No weekend delivery.

If your package shows as delivered, but you haven't yet received it or If you believe your package has been stolen, please contact us.

Most of our order are able to track the delivery status.  Please allow 48 to 72 hours for the status of the shipment to correctly display online. 

Below are some exception cases that can cause tracking information not available: 

1. Sometimes tracking information won't be available. This may be due to the timing of tracking-database updates by the carrier, the sophistication of a particular carrier's tracking system, or the lack of full integration into our tracking systems.
   
2. The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
3. The first package scan may not be until delivery.
4. Some shipments, such as Standard International shipments, are not able to track.

Charmerry is continuously evaluating new shipping destinations, so while we don't ship to you today we may in the future. Please provide your email address and we will notify you when we begin shipping to you.

Reasons for Undeliverable Packages:

1. Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient
2. Damaged During Transit: If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
3. Failed Delivery Attempts: Your package will either have been taken to a local Post Office for the addressee to pick up or attempt to deliver in next few days. The shipment may be returned if no one is present to accept the delivery after two to three attempts or a certain holding period. (Parcel on hold period may differ depending on location or situation.)
4. Refused by Recipient: If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.
5. Item is too big for a P.O. Box: Some items are too big to ship to a P.O. Box and must be shipped to a street address.

If you received your order from Charmerry is damaged or defective, please don't hesitate to contact us.  Our customer service will assist with the return/ refund request and take care of it. 

Most refunds are issued based on the payment method used at the time of purchase.

The processing time may differ depends on the payment method.  Most likely it takes within 5 business days for the return to be received.

Please refers to our return & refund page.