Cart 0

Search your questions here.

FAQs

** Holiday Season Notifications

When is the last date to order for Christmas?

Why is there no delivery status been updated?

About Charmerry

Who is Charmerry?

Ordering Process

When will my order be shipped?

How do I change or cancel my order?

I am experiencing technical issues, what should I do?

How do I provide feedback and suggestions?

Shipping & Delivery

Where is my stuff?

Which countries does Charmerry ship to and how many days does it take?

What should I do if my package is missing?

Why is my tracking information not available?

Why does Charmerry not ship to my country?

Why is my delivery status shown as Undeliverable?

Return & Refund

Received damaged or defective items

How do I get my refund?

How long will it take to get a refund?

Sale

Unavailable

Sold Out