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FAQs

About Charmerry

Who is Charmerry?

Ordering Process

When will my order be shipped?

How do I change or cancel my order?

I am experiencing technical issues, what should I do?

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Shipping & Delivery

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Which countries does Charmerry ship to and how many days does it take?

What should I do if my package is missing?

Why is my tracking information not available?

Why does Charmerry not ship to my country?

Why is my delivery status shown as Undeliverable?

Return & Refund

Received damaged or defective items

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