- If you are not completely satisfied with your purchase, simply return the item to us in its original conditional within 15 days of your package received. Note: Return item must be postmarked within 15 days of shipment, unless we have notified you otherwise.
- Returned items should be unused and must be returned in original packaging with any enclosed item/ documentation.
- The item is the buyer’s responsibility until it reaches us. Therefore for your own protection we recommend that you sent the parcel using a delivery service that is traceable and insures you for the value of the goods.
- The cost of returning the item to us is the buyer’s responsibility.
- Some of our product line was shipped directly from our overseas warehouse. For those items, they must be returned to our original warehouse location where the item shipped from.
- A refund of the purchased item price (excluded shipping) will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
- If your order was shipped incorrectly or was damaged in transit, a full refund will applies.
- You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
- Any product returned must follow our Return / Refund Policy. Contact Customer Service to proceed. Without our approval of an item for return, all return or refund can not be processed and thus they will be treated as a received recycled item.
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